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Customers Satisfaction


Our goal is to achieve 95% customer satisfaction rate.

 

Our sales & service team of 15 members are well qualified with fluent English communication skills, professional products knowledge and trade know-how. Our team is very proactive when face up with customers concerns, even complaints. 

 

In addition to on time delivery, 99.5% qualified rate, valued pricing and innovative products, easy and flexible operation of business term is also essential to customer satisfaction.

 

We always save time and efforts for customers. We design customers color box, printing logo,custom start-up logo at free cost for large order.

 

We listen carefully to our customers, taking their valuable suggestions and ideas into consideration with regard to new product development and new policy launching. Our customers’ requests and concerns can be responded within 12 hours, then a practical solution usually come out within 24 hours.


To create value for customer is a constant pursuit in our daily work. And to create value is to make right products with reasonable price and to let customers enjoy their purchase and usage experiences.



Warranty:


We offer 18 months warranty time from the date of production, we bear shipping and other related cost for returned goods due to our quality faulty within warranty time. We provide 1% free spare unit to be shipped with bulk order.





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